Help & Guidance
Frequently Asked Questions
Everything you need to know about EHEMS membership rules, payments, tier upgrades, and completion.
Is membership a recurring subscription?
No. All tier memberships are strictly one-time payments (BR-001). There are no recurring monthly or yearly subscription fees. Once you pay for a tier, your access for that tier remains active without hidden renewals.
How do tier upgrades work?
Upgrade difference is calculated from the official list price of your current tier (BR-003). Upgrades are permitted only when your previous tier is fully paid AND marked completed by an admin (BR-004). Otherwise, full price applies.
How are payments verified?
Payments on Phase 1 are manual. After making a direct bank transfer, you submit your payment details and proof of transfer. An EHEMS admin verifies the transaction, after which your tier enrolment becomes active.
Can members sell services to other members?
No. EHEMS operates a strict no-marketplace rule (BR-012). Members cannot promote their own services to other members or send unsolicited marketing messages within community channels.
How are certificates earned and issued?
Certificates are issued only after an admin marks your enrolment as Completed (BR-010). Completion requires verified payment, ≥60% attendance, completed assignments, satisfactory performance, and feedback submission (BR-008).
What is the Advanced Tier 50% discount rule?
First-time subscribers receive a 50% discount on their very first Advanced-tier purchase (BR-005). This discount is non-combinable with upgrade price differences and does not repeat (BR-007).
Have more questions?
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Our team is available to assist you with tier selection, payment submissions, or technical inquiries.